Privacy Policy | Stake Casino

Information we may collect

To provide an online casino service, Stake Casino may handle information that identifies a player, relates to an account or is created through use of the website. The information collected depends on the services used, the account activity involved and the checks that may be required. Some information is provided directly by a player, while other information is generated when the website or related services are used.

Account and contact details

This may include a player’s name, date of birth, residential details, country, contact details, login information, account preferences and records of communications with support. It may also include information about responsible gaming settings, account restrictions or other choices made by the player. These details help with opening and administering an account, providing support and communicating about the services.

Verification information

Where verification is required, we may handle identity documents, proof of address, information about the source or use of funds and other details supplied for account checks. Verification information is used to confirm identity, protect accounts, help prevent fraud and meet applicable legal and compliance obligations. Players should only provide documents through the relevant secure process and should not send unnecessary personal information.

Payment and transaction records

We may keep records about deposits, withdrawals, wagers, gaming activity, account balances, payment methods and related transactions. Payment providers may process payment details under their own privacy policies. Stake Casino may receive information needed to confirm a transaction, manage an account, investigate unusual activity and maintain appropriate financial records.

Device, usage and cookie data

When a player visits or uses the website, technical information may be recorded. This can include an IP address, browser type, operating system, device details, language settings, pages viewed, approximate location derived from technical information, dates and times of access, referral information and website activity. We may also use cookies and similar technologies to remember settings, support essential functions, understand use of the website and help with security.

How information is used

Personal information is handled for purposes connected with providing, securing and improving the Stake Casino service. The purposes may include the following:

Creating, operating and maintaining a player account.
Processing deposits, withdrawals and other account transactions.
Providing casino services, displaying account information and maintaining accurate records of activity.
Confirming identity and carrying out customer due diligence, fraud prevention, security and anti-money laundering checks where applicable.
Detecting, investigating and preventing suspicious, unauthorised, fraudulent or prohibited activity.
Responding to questions, complaints, technical issues and other support requests.
Sending service messages about an account, transactions, security, policy changes or other important matters.
Understanding how the website is used so that its performance, design, features and security can be reviewed and improved.
Managing responsible gaming tools, account controls and other player protection measures where they apply.
Meeting legal, regulatory, tax, accounting, dispute resolution and other compliance requirements.
Protecting the rights, property, safety and systems of Stake Casino, players and relevant service providers.

Where marketing communications are sent, they may be based on a player’s preferences, account status or interaction with the website. A player can withdraw consent to marketing at any time by contacting support@stakecasino-online.online. Players may also use an unsubscribe option included in a marketing message where one is provided. Withdrawing consent to marketing does not affect service messages that are necessary to operate an account or communicate important security, transaction or legal information.

Information may be used in an aggregated or de-identified form for reporting, analysis, security and service improvement where it no longer reasonably identifies an individual. We do not use information for purposes that are unrelated to the service unless permitted or required by law, or where the player has otherwise been informed.

Sharing, security and retention

Stake Casino may share relevant information with service providers and professional advisers that help operate the website and support its functions. These parties may include payment and transaction providers, identity and verification services, technology and hosting providers, customer support tools, fraud prevention services, security providers, auditors and advisers. Information is shared only as reasonably needed for the relevant purpose, subject to applicable requirements and appropriate safeguards.

Information may also be disclosed where necessary to comply with a legal or regulatory requirement, respond to a lawful request, enforce applicable terms, investigate suspected unlawful activity, protect a person from harm or protect the security and integrity of the website. If the business or its assets are reorganised, transferred or reviewed as part of a transaction, relevant information may be disclosed to the parties involved, subject to appropriate confidentiality and privacy protections.

Some service providers may handle information in countries outside Australia. Where this occurs, reasonable steps may be taken to protect information and to support compliance with applicable privacy requirements. The privacy practices of a third-party provider may also apply to information that the provider handles directly, such as payment details submitted through its own service.

Reasonable technical and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, secure transmission, monitoring, authentication processes and staff or provider procedures. No website, online account or method of transmission can be guaranteed to be completely secure. Players should keep login details confidential, use appropriate device security and contact support promptly if they suspect that an account or personal information has been compromised.

Personal information is kept only for as long as it is reasonably needed for the purposes described in this Policy, unless a longer period is required or permitted. Some account, identity, payment, transaction, communication and security records must be retained for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed or de-identified.

Cookies and similar technologies

Cookies are small files or similar technologies that can be stored on a device when a player visits a website. Stake Casino may use essential cookies to support login, account security, navigation and core website functions. Other cookies or similar technologies may help remember preferences, measure website performance, understand general usage and support communications or service improvement.

A player can manage, block or delete cookies through the settings of their browser or device. The available controls vary between browsers. If essential cookies are disabled, some account features, security functions or parts of the website may not work as intended. Browser settings may also delete existing cookies without deleting the account or other records held separately by the website.

Some third-party services used on a website may place or access their own cookies or similar technologies. Those services may have separate privacy information explaining how they handle data. Players should review the settings and information available from the relevant browser, device or third-party provider if they want more control over these technologies.

Your privacy rights and requests

Players may contact Stake Casino about personal information associated with their account. To make a privacy or data request, email support@stakecasino-online.online and describe the request clearly. For account security, we may need to confirm the identity of the person making a request before providing information or changing account records.

Subject to applicable requirements and reasonable exceptions, players may ask to:

Access personal information held about them and receive an explanation of how it is used.
Correct information that is inaccurate, incomplete, out of date or misleading.
Delete personal information that is no longer needed or that may lawfully be removed.
Withdraw consent to marketing communications and update marketing preferences.
Ask questions about the handling, sharing or security of their personal information.
Raise a concern if they believe their information has been handled in a way that is inconsistent with this Privacy Policy.

A request to delete information may not result in immediate or complete removal where records must be kept for a period required by law, are needed to resolve a dispute, are required for security or fraud prevention, or are otherwise permitted to be retained. In those situations, access may be restricted and the information will be retained only for the relevant reason, subject to applicable requirements.

If a player closes an account, this does not automatically remove every record connected with that account. Closing an account and deleting personal information are separate actions, and some records may need to be kept for legal, security, transaction or compliance purposes. Players can still contact support@stakecasino-online.online to ask what information may be accessed, corrected or deleted.

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or applicable requirements. The current version will apply when it is published on the website. Players should review this page periodically, particularly before continuing to use the services after a material update.